{"id":9423,"date":"2025-10-09T09:39:06","date_gmt":"2025-10-09T09:39:06","guid":{"rendered":"https:\/\/oldhapsalhotel.ee\/guest-guide\/"},"modified":"2025-12-30T11:58:39","modified_gmt":"2025-12-30T11:58:39","slug":"guest-guide","status":"publish","type":"page","link":"https:\/\/oldhapsalhotel.ee\/en\/guest-guide\/","title":{"rendered":"Guest Guide"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9423\" class=\"elementor elementor-9423 elementor-3316\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-68b50fa elementor-section-height-min-height cs-section-content-fullwidth cs-parallax-on-scroll cs_scroll_y_100 elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"68b50fa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-cs-parallax-y=\"100\" style=\"background-image: none;\" data-cs-background-image=\"https:\/\/oldhapsalhotel.ee\/wp-content\/uploads\/2025\/10\/1E2A5742.webp\" data-cs-background-image-alt-text=\"\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5be4df4a dark-color\" data-id=\"5be4df4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9829639 elementor-widget elementor-widget-cs_title\" data-id=\"9829639\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"cs_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"cs-title-wrap text-center\">\t            <div class=\"cs-subtitle-wrap\"><span class=\"cs-subtitle color-white\">Important Rules and Guidelines for a Smooth Hotel Stay<\/span><\/div>\t            <h1 class=\"cs-title\">\n\t                Guest Guide\t            <\/h1>\t            <div class=\"cs-title-text\">\n\t                <p>Here you will find all the essential information about check-in, check-out, payments, parking, quiet hours, and other important hotel policies.<\/p>\t            <\/div>        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f93f438 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f93f438\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3dac75ed\" data-id=\"3dac75ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3b87bf elementor-invisible elementor-widget elementor-widget-cs_title\" data-id=\"d3b87bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"cs_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"cs-title-wrap text-left\">\t            <div class=\"cs-subtitle-wrap\"><span class=\"cs-subtitle color-primary\">Important Information<\/span><\/div>\t            <h2 class=\"cs-title\">\n\t                Hotel Rules &amp; Guest Guide\t            <\/h2>\t            <div class=\"cs-title-text\">\n\t                <h3>Hotel Check-In<\/h3><ul><li>Check-in is from <strong>3:00 PM to 6:00 PM.<\/strong><\/li><li>Early arrival is possible only by prior arrangement.<\/li><li>A valid photo ID (<strong>passport, ID card, or driver\u2019s license<\/strong>) must be presented at check-in.<\/li><li>Guests must complete the <strong>registration form<\/strong>, including the names and personal identification numbers or birth dates of all adult companions.<\/li><li>All forms must be clearly completed and signed.<\/li><\/ul><h3>Hotel Check-Out<\/h3><ul><li>Check-out is by<strong> 11:00 AM<\/strong> at the latest.<\/li><li>Late check-out is possible only by prior arrangement, until <strong>4:00 PM<\/strong>.<\/li><li>An additional charge of <strong>\u20ac10 per hour<\/strong> applies after 11:00 AM.<\/li><li>Upon departure, <strong>all hotel property (key cards, bathrobes, etc.)<\/strong> must be returned.<\/li><li>A fee of <strong>\u20ac5<\/strong> applies for a lost key card.<\/li><\/ul><h3>Payment<\/h3><ul><li>Accommodation is paid either <strong>at check-in or in advance online when booking.<\/strong><\/li><li>All additional services must be paid before departure.<\/li><li>The hotel <strong>does not accept<\/strong> foreign currency, checks, or uncommon bank cards.<\/li><\/ul><h3>Reservation<\/h3><ul><li>Reservations are guaranteed until <strong>6:00 PM.<\/strong><\/li><li>If you plan to arrive later, please <strong>inform the hotel by calling +372 5194 4432.<\/strong><\/li><\/ul><h3>Additional Guests and Pets<\/h3><ul><li>Room rates depend on the number of guests and the type of room.<\/li><li>An additional guest is charged<strong> \u20ac30 per night plus \u20ac20 for breakfast.<\/strong><\/li><li>Unregistered guests must leave by <strong>11:00 PM<\/strong> at the latest.<\/li><li>Pets are allowed only in<strong> designated rooms and by prior arrangement.<br> <\/strong><br> <br><\/li><li>A fee of <strong>\u20ac30 per night<\/strong> applies for pets.<\/li><li>Pets are not allowed in dining areas or hazardous locations.<\/li><li>The owner is responsible for any damage caused by their pet.<\/li><\/ul><h3>Accommodation for Children<\/h3><ul><li>Children aged 14 and older <strong>are welcome at the hotel <\/strong>and stay under the same conditions as adults.<\/li><\/ul><h3>Breakfast<\/h3><ul><li>Breakfast is served from <strong>9:00 AM to 11:00 AM<\/strong>, or at another time by prior arrangement.<\/li><\/ul><h3>Smoking<\/h3><ul><li>The hotel is <strong>non-smoking.<\/strong><\/li><li>Smoking is allowed only in <strong>designated areas in the hotel garden.<\/strong><\/li><li>A fine of <strong>\u20ac500 <\/strong>applies for smoking in non-designated areas.<\/li><\/ul><h3>Parking<\/h3><ul><li>The parking lot is reserved <strong>for hotel guests only<\/strong>.<\/li><li>The hotel is not responsible for vehicles or their contents.<\/li><li>Illegally parked or hazardous vehicles may be relocated.<\/li><\/ul><h3>Public Order and Quiet Hours<\/h3><ul><li>The hotel observes <strong>public order and quiet hours regulations<\/strong>.<\/li><li>Quiet hours begin at <strong>11:00 PM<\/strong> and continue until <strong>7:00 AM<\/strong>.<\/li><li>In case of disturbance or a police call, the hotel reserves the right to charge a <strong>penalty of up to \u20ac500.<\/strong><\/li><\/ul><h3>Guest Responsibility and Code of Conduct<\/h3><ul><li>Guests are responsible for any damage caused by themselves or their companions.<\/li><li>The hotel reserves the right to claim <strong>compensation for any damage<\/strong> incurred.<\/li><li>Please observe <strong>proper etiquette and hotel rules.<\/strong><\/li><li>Shaving, body treatments, and hair coloring are not permitted in the hotel.<\/li><\/ul><h3>Hotel Responsibility and Supervision<\/h3><ul><li>The hotel is not responsible for unattended belongings.<\/li><li>The hotel premises are under <strong>video surveillance.<\/strong><\/li><li>Electronic key cards and codes must not be shared with third parties.<\/li><\/ul><h3>Handling of Claims<\/h3><ul><li>Claims must be submitted <strong>within 3 days <\/strong>of discovering the issue.<\/li><li>Written complaints should be sent to <span style=\"text-decoration: underline;\"><a href=\"mailto:info@oldhapsalhotel.ee\">info@oldhapsalhotel.ee<\/a><\/span>, including the sender\u2019s name, contact details, and proof of purchase.<\/li><li>Complaints will be reviewed <strong>within 14 days<\/strong> of receipt.<\/li><\/ul>\t            <\/div>        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Important Rules and Guidelines for a Smooth Hotel Stay Guest Guide Here you will find all the essential information about check-in, check-out, payments, parking, quiet hours, and other important hotel policies. 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