Hotel Check-In

• Check-in is from 3:00 PM to 6:00 PM.
• Early arrival is possible only by prior arrangement.
• A valid photo ID (passport, ID card, or driver’s license) must be presented at check-in.
• Guests must complete the registration form, including the names and personal identification numbers or birth dates of all adult companions.
• All forms must be clearly completed and signed.

Hotel Check-Out

• Check-out is by 11:00 AM at the latest.
• Late check-out is possible only by prior arrangement, until 4:00 PM.
• An additional charge of €10 per hour applies after 11:00 AM.
• Upon departure, all hotel property (key cards, bathrobes, etc.) must be returned.
• A fee of €5 applies for a lost key card.

Payment

• Accommodation is paid either at check-in or in advance online when booking.
• All additional services must be paid before departure.
• The hotel does not accept foreign currency, checks, or less common bank cards.

Reservation

• Reservations are guaranteed until 6:00 PM.
• If you plan to arrive later, please inform the hotel by calling +372 5194 4432.

Additional Guests and Pets

• Room rates depend on the number of guests and the type of room.
• An additional guest is charged €30 per night plus €20 for breakfast.
• Unregistered guests must leave by 11:00 PM at the latest.
• Pets are allowed only in designated rooms and by prior arrangement.
  
  
  
• A fee of €30 per night applies for pets.
• Pets are not allowed in dining areas or hazardous locations.
• The owner is responsible for any damage caused by their pet.

Accommodation for Children

• Children aged 14 and older are welcome at the hotel and stay under the same conditions as adults.

Breakfast

• Breakfast is served from 9:00 AM to 11:00 AM, or at another time by prior arrangement.

Smoking

• The hotel is non-smoking.
• Smoking is allowed only in designated areas in the hotel garden.
• A fine of €500 applies for smoking in non-designated areas.

Parking

• The parking lot is reserved for hotel guests only.
• The hotel is not responsible for vehicles or their contents.
• Illegally parked or hazardous vehicles may be relocated.

Public Order and Quiet Hours

• The hotel observes public order and quiet hours regulations.
• Quiet hours begin at 11:00 PM and continue until 7:00 AM.
• In case of disturbance or a police call, the hotel reserves the right to charge a penalty of up to €500.

Guest Responsibility and Code of Conduct

• Guests are responsible for any damage caused by themselves or their companions.
• The hotel reserves the right to claim compensation for any damage incurred.
• Please observe proper etiquette and hotel rules.
• Shaving, body treatments, and hair coloring are not permitted in the hotel.

Hotel Responsibility and Supervision

• The hotel is not responsible for unattended belongings.
• The hotel premises are under video surveillance.
• Electronic key cards and codes must not be shared with third parties.

Handling of Claims

• Claims must be submitted within 3 days of discovering the issue.
• Written complaints should be sent to info@oldhapsalhotel.ee, including the sender’s name, contact details, and proof of purchase.
• Complaints will be reviewed within 14 days of receipt.